Home PageScientific skin customer privacy policy

Scientific Skin Customer Privacy Policy

Last Updated May, 2010

Scientific Skin LLC is committed to preserving your privacy online. This privacy policy will tell you what information we collect about you and about your use of scientificskin.com and its services. When you visit our website, information is gathered from you in order to provide superior service, administer our business, and improve your shopping experience. We will never sell, reuse, rent, loan, give or otherwise disclose your personally identifiable information to any third party.

We will collect and use information through our website only in the ways disclosed in this privacy policy. This privacy policy applies solely to information collected at www.scientificskin.com. The scientificskin.com website contains links to other websites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Scientific Skin LLC is not responsible for the content of that website, including the privacy practices of that website. We encourage you to look for and review the privacy statements of each and every website that you visit through a link or advertisement on scientificskin.com.

When you place an order for shipment, you give us your name, address, phone number and/or email address plus payment information. Some of that information is mandatory and some voluntary. If you do not provide the mandatory data with respect to purchasing, you will not be able to complete the purchase. This information is kept securely on record for verification purposes. With your permission, we may use your information to contact you for account and promotional purposes as well as to improve your customer experience. If we have questions regarding processing your order, your contact information may be used to get in touch with you.

When visiting our website you may view our web pages without telling us who you are or transferring any personal information. We may track IP addresses to analyze trends and usage; however, IP addresses are not linked to personally identifiable information.

If you have contacted us by email or through any of our contact forms, the information that you provide us in the form will be used solely to answer your questions as efficiently as possible.

We may provide the necessary contact information that you provide us to another third party who provides specific services for Scientific Skin LLC, such as credit card processing and shipping. These third parties are only allowed to use your personally identifiable information for purposes of providing these services.

We may also collect certain personal information which our users divulge about other people, such as referrals or gift purchases. Again, this information is used only to process your order and provide the best possible service for our customers.

Scientific Skin LLC does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

Our website may use Google Analytics and or other providers to generate statistics. This information is used by us to evaluate site traffic and browsing patterns. We use this information to help make our website more user-friendly for our visitors. It is never associated with individually identifiable information that would reveal anything personal about a visitor.

Our website employs cookies. A cookie is a small text file that our server places on a user’s computer hard drive to be a unique identifier. These cookies enable Scientific Skin LLC to track usage patterns only and do not collect personally identifiable information.

As a service to our users, scientificskin.com may feature message boards, chat rooms and other public forums where users with similar interests can share information and support one another or where users can post questions for others to answer. We may also offer online discussions moderated by others. Any information shared, including personally identifiable information, that you reveal in a chat room, message board, or online discussion is by design open to the public and is not a private, secured service. You should think carefully before disclosing any personally identifiable information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. As with any public forum on any website, this information may also appear in third party search engines like Google, Yahoo, MSN, etc.

Except as set forth in this privacy policy or as specifically agreed to by you, Scientific Skin LLC will not disclose any personal information it gathers from you on our website. We may only release personal information to third parties: (1) as specifically set forth herein, (2) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your personal information to a third party, we will attempt to notify you unless doing so would violate the law or a court order.

Scientific Skin LLC has certain security measures in place to protect user information however please be advised that Scientific Skin LLC cannot guaranty that such security measures will be successful all of the time.

If you have a complaint or problem, please send us an email. We will forward your complaint or problem to the appropriate internal scientificskin.com department for a response or resolution. We try to answer every email within 48 business hours, but may not always be able to do so. If you want to (1) delete personal information from our system, (2) update personal information that you have provided to us or (3) change your preferences with respect to marketing contacts or other activities, you can send us an email, a letter or call the number below:

Scientific Skin LLC
Attn: Customer Service
1500 N. Dixie Highway
Suite 305
West Palm Beach, FL 33401
info@scientificskin.com
888-SKIN-124

If we decide to change our privacy policy, we will post those changes to our website and other places we deem appropriate so that you the customer are aware of the changes. We reserve the right to modify this privacy policy at anytime, so please review it frequently as your continued use of the scientificskin.com website will indicate acceptance of any changes. You may however choose to opt out of continuing to use the scientificskin.com website. Please exit the website immediately if you do not agree to the terms of this privacy policy or any revised privacy policy. If Scientific Skin LLC decides to make any non-significant changes to this privacy policy that does not affect your personal information, Scientific Skin LLC may not notify you of such non-significant changes.